Domestic & International Shipping Policy

Shipment processing time

All orders are processed within 1 to 3 days. 

Shipments or deliveries occur Monday through Saturday and during the holidays. There may be a delay in shipping orders when we are experiencing a high volume of orders. We will communicate any expected delays and any changes if that should occur. 

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

We offer free shipping on all orders of $85 or more for all domestic orders for shipping costs under $10 shipping. 

Shipment method

Estimated delivery time

Starting shipment cost (depends on weight)

USPS First Class Package

1-3 business days

$3.80

USPS  Priority Mail

1-3 business days

$7.50

USPS Priority Mail Express

1-2 business days

$26.35 (varies by country)

USPS First Class Package International

Varies

$12.25 (varies by country)

USPS Priority Mail Express International

3-5 business days

$45.95 (varies by country)

USPS Priority Mail International

6-10 business days

$26.90

Shipment confirmation and order tracking

You will receive your shipping confirmation once you place your order.

Customs, duties, and taxes

JMA Organic is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). International orders have to go through customs and can take up to 2 to 4 weeks to arrive once they have shipped.

Damages

JMA Organic is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim. Please also email us at hello@jmaorganic.com

International Shipping Policy

Returns Policy

Due to the nature of our products, we cannot accept returns or exchanges. We will offer a replacement or store credit in certain circumstances. Please contact us at hello@jmaorganic.com with any concerns or questions about your order. 

If you received a damaged item, please contact us within 48 hours at hello@jmaorganic.com. Shipping costs are non-refundable.

JMA Organic is not responsible for any shipping costs incurred by returns or exchanges or for reimbursement or compensation of returned packages lost in transit without proof of shipment.