Where are JMA Organic products made?

Each product is handmade and packaged in Oakland, California.

What is the shelf-life of your products?

Each product has its own shelf-life, which can be found on the product pages under the "Storage" drop-down. Note that we do not use chemical preservatives, therefore the shelf-life varies based on the ingredients within the product.

Are your products vegan & gluten-free?

Yes, all of our products are vegan and gluten-free, except for the REPAIR | Lip Balm (includes beeswax) and the RESTORE | Jojoba Restore Moisturizer (includes beeswax and lanolin).

Lanolin is made from the natural oils in wool. The process includes boiling the wool to extract the natural oil. Our lanolin manufacturer uses sustainable and cruelty free practices. 

Do you use chemical ingredients?

No, we are a 100% chemical-free brand. We aim to provide you with the highest quality organic and natural products that are chemical-free, choosing to use only the most powerful intentional ingredients that truly benefit your skin.

Are your products tested on animals?

Never. We make sure our manufacturers and sourced ingredients also have sustainable and cruelty free practices.

Can you recommend products to me based on my skin type?

Of course! Please contact us at hello@jmaorganic.com. We would love to help you find the right products for your skin.

Should I patch test before using JMA Organic products?

Yes, in fact it is best practice to patch test any new product on your neck for 24 hours before apply all over your face.

Is it important that I wear sunscreen with Vitamin C products?

Yes, sunscreen is particularly important with Vitamin C products as it protects the skin from further photo damage caused by ultra-violet rays. It allows for optimal protection. We recommend wearing sunblock everyday rain or shine.

I am new to Vitamin C products, should I ease my way into it?

Definitely. Vitamin C products can be sensitive for many people because of the acidic pH level. We recommend that you ease your way into using vitamin C products and first start by patch testing on your next for 24 hours before applying all of over your face. Using vitamin C products every two days or every other day before using it every day can help ease your skin to tolerate the product.

What's the difference between the Vitamin C, and the Vitamin C Ester serums?

Both products provide similar benefits, but the Vitamin C Ester Serum is more suitable for those with sensitive skin, plus an added benefit is that Vitamin C Ester is an oil and therefore, the product has a longer shelf life. 

L-ascorbic acid is Vitamin C in its purest form. We use this in our REFINE | Clarifying Vitamin C Serum. It is water soluble and oxidizes quickly, which is why it has a shelf-life of 4 weeks, a shorter shelf life than the RADIANCE BOOST | Glowing Vitamin C Ester Serum. Even though it has a shorter shelf-life, it is extremely effective for those with acne-prone skin. 

Vitamin C Ester is L-ascorbic acid combined with a fatty acid. We use this in our RADIANCE BOOST | Glowing Vitamin C Ester Serum. This formula is great for those who have sensitive skin because it is non-irritating and creates a balanced pH for the skin. We use the Tetrahexyldecyl Ascorbate form of Vitamin C Ester, which is very stable and oil-soluble which has a longer shelf life of 3 months than the REFINE | Clarifying Vitamin C Serum. 

How do I apply the serums in my routine?

Serums should typically be applied immediately after cleansing before any other products.

Will using oil-based products make my skin more oily?

No, oils are wonderful for the skin because it can penetrate into the top layer of the skin and help strengthen its barrier function.

Are you sustainably conscious?

Yes, our packaging is made out of recycled and recyclable material. The rubber insert that holds the glass bottles however, are not recyclable - please throw those in the trash. We will be making that out of recycled material by 2022. Our refill packets are made of biodegradable material. Our goal is to get closer to 100% sustainable every year.

USDA Certified Organic ingredients are sometimes hard to source. What happens if there is a shortage of a particular ingredient?

Due to the unforeseeable nature of harvesting certain crops because of weather, labor, legal issues and other problems we may not be able to source ingredients as specified on the product. We will replace a similar or higher performance ingredient. Please refer to the web site as the most accurate and current ingredients on our products. If ingredients need to be substituted we will provide notice to the change.



The content on our website, social media, blog, and print materials have not been evaluated by the Food and Drug Administration. The information that we supply is for educating our customers and is not intended for the purpose of diagnosing, treating, curing or preventing any disease or illness.